Updated: Mar 18, 2021
The challenge was taking an outdated Power Point deck from 2003 that had been Frankensteined beyond comprehension plus it's smattering of handouts and turn them into a visually impactful, cohesive training curriculum for the 63,000 employees at the world's busiest passenger airport. Challenge Accepted.
Enter OneATL Tracks: Customer Service Training, a 4-6 hour course offered to any company, vendor, concession or airline working at ATL Airport. Working with the guest relations manager we reorganized, visualized, updated, revised and contextualized the content into a 4 part class that flows together with visual meaning plus keeps students engaged and responsive.